we’re passionate. we’re curious.
We want to solve your business problem. Why are sales slower than you expected? What are your customers looking for in a new product? How can you increase patient satisfaction? What would convince donors to give again? After we meet you, we can’t help but wonder, too.
above all, we’re truthful.
True knowledge of the people who are important to your business gives you the power you need to improve your profit, streamline the customer experience, and succeed in today’s competitive marketplace. We dig deep until we discover the answers to your big questions. Then we give you specific, actionable information you can use to change for the better.
your customers aren’t markets.
Your relationship with your customers is just that—a relationship. And all relationships have a story, with a beginning, middle, and end.
Our highly trained professionals discover that story by interviewing your customers one-on-one. They ask "why" until they truly understand the complex relationships that drive your business. They find out what your customers cannot articulate to other research firms or even to your company’s own representatives.
By the end of an Epley study, you’ll be able to walk and talk like your customer.
“Epley is perfect for when I have something that is difficult to understand from a human behavior standpoint, when I need to really get deep into what people are thinking and why they’re doing it.” —John D (Healthcare Company)