understanding customer attrition

We help clients understand how they are losing customers in order to prevent future attrition. Appropriate for both lost and declining customers, our research also provides insights into how companies can strengthen their relationships with all categories of customers, including high value national and key accounts. Our research informs our clients’ decisions about the customer experience, customer relationships, and the customer life cycle. The service is applicable to consumers and business customers.

Clients can use our service to support specific retention initiatives; quarterly, semiannual, or annual spot checks on lost customers; or engagements specifically attuned to key groups of customers, for example national accounts or customers with high-risk scores. 

Need more information? Fill out the form below, with the Promo Code LOST, to receive a complimentary one-page description of our research service for lost customers. We will answer your questions, offer consultation, provide free webinars to you and/or members of your team, and if requested, develop proposals that will let you know the cost of our service in advance.